Contact
One address, read by a person.
hello@pixpunk.ai for anything: a bug, a tool that mangled a file, a question about what happens to your data, or a directory listing.
There is no ticket system and no chatbot in front of it, which also means there is no queue position to check. A reply may take a few days.
Reporting something broken
The useful details are the tool, the browser, and what the file was: format, rough size, and anything unusual such as a scanned PDF or a phone photo in HEIC.
Please do not attach the file unless it is one you would be comfortable emailing. If the problem is with a private document, a description usually gets there faster than the document.
Asking for a tool
Tools get added when the job is one a browser can genuinely finish. Say what you are trying to do rather than which tool you want, because the answer is sometimes that two of the existing ones already do it between them.